Frequently Asked Questions
Everything you need to know about your next favorite outfit.
How do I determine my size at The Play Kits?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific garment measurements provided.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout if you need your pieces sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my clothing to ensure longevity?
To keep your items looking new, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the internal label of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.